Privacy Policy
Company: DBT Solutions AB ("DBtune")
Website: dbtune.com, dbtune.ai, docs.dbtune.com, app.dbtune.com
Version: 1.1
Last updated: June 4, 2026
Contact: info@dbtune.com
This Privacy Policy explains how information about you is collected, used, stored, and disclosed by DBT Solutions AB ("DBtune", "we" or "us") when you visit our websites.
Please read this Privacy Policy before using our websites or submitting any personal information through registration. Through such conduct, you agree that your personal data is used in the manner described in this Privacy Policy.
Personal data
"Personal data" means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Collection and use of personal information
While using our service, we may ask you to provide us with certain personal data, such as your name, your email address, your postal address, and cookies and usage data.
We may use your personal data to provide and improve our service, contact you with relevant product updates or information, and gather analytical insights to improve our website and associated services. You may opt out of receiving marketing communications at any time by following the unsubscribe link in any email we send or by contacting us directly.
Third-party service providers
We may employ third-party companies to help us deliver, monitor, and improve our service. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
PostHog
We use PostHog to collect and analyze data about how users interact with our product. This helps us understand user behavior, identify drop-off points, and improve the experience over time. To link your activity across sessions, PostHog assigns you a pseudonymous analytics identifier. This identifier does not include your name or email address and is used solely for analytics purposes. PostHog only collects data for users who have consented to analytics cookies. You can request deletion or rotation of this identifier at any time by contacting info@dbtune.com. Rotating the identifier means future activity can no longer be linked to your previous sessions.
Sentry
We use Sentry for error monitoring and reporting. Sentry helps us detect, diagnose, and fix issues in our application faster. No personally identifiable information is sent to Sentry. Data collected is limited to error reports, stack traces, and technical diagnostic information. Sentry is always active and cannot be disabled, as it is essential for maintaining application stability and security.
Google Analytics
We use Google Analytics to track and report website traffic. This helps us understand how visitors find and navigate our website. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
HubSpot
We use HubSpot to manage customer communications and track engagement with our website and marketing materials. HubSpot may set cookies to identify returning visitors and track interactions. Data collected by HubSpot is used solely for customer relationship management purposes.
LinkedIn Insight Tag
We use the LinkedIn Insight Tag for marketing attribution and to understand engagement from LinkedIn. The Insight Tag sets a first-party cookie to identify visitors who arrive from LinkedIn. Data collected is used solely for understanding the effectiveness of our marketing activities.
Navu
We use Navu to provide real-time conversational AI support to our website visitors, analyze user journeys, and optimize our digital engagement funnels. When you interact with our website, Navu may automatically collect certain electronic activity and technical data, such as your IP address, browser type, navigation paths, and any text inputs or chat transcripts you provide during your interactions. This information is processed to help us streamline customer inquiries, improve our services, and may be integrated into our internal Customer Relationship Management (CRM) tools; Navu is contractually obligated to safeguard this data and is strictly prohibited from selling your personal information. For more information, visit the Navu Privacy Policy.
Retention of personal data
Personal data that we process for any purpose will not be kept for longer than is necessary for that purpose. Analytics data collected via PostHog is retained for a minimum of 3 months to allow us to identify meaningful usage patterns. We will retain your personal data for a longer period only to the extent required by law or to establish, exercise, or defend our legal rights.
Security of personal data
DBtune is committed to keeping your personal data secure against unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to your personal data. You should be aware that there is always some risk involved in transmitting information over the internet.
Legal rights
You have the right to request information about the personal data that DBtune holds about you, its origin and recipients, and the purpose for which it is being stored.
If your personal data is incorrect, incomplete, or irrelevant, you can ask to have it corrected or removed. We will notify you within 30 days of receiving the request as to whether and to what extent we will comply. If we do not comply with your request, we will provide the reasons.
You have the right to withdraw your consent to DBtune processing your personal data at any time for purposes that require your consent.
You may contact us with any privacy concerns or questions by sending an email to info@dbtune.com.
Amendments to this policy
This policy may be changed from time to time in order to keep pace with new developments and to stay in line with prevailing EU legislation. Significant changes to the policy will be communicated to existing users by email and publicized on our website, along with an updated version of the policy.